Returns within Greek territory.
In case you are not pleased with your purchase, our team will be more than happy to offer you the chance to have a total refund of your money, as well as the right to exchange the product already bought with any other available product of the equal or higher value.
Due to hygiene safety, it is important for you to know that earrings are neither returnable nor exchangeable.
For what it concerns any other product, in case of money refund it is mandatory that we have received a previous notice within a deadline of forty-eight hours since the delivery of the product, via e-mail to the following customercare@elenavotsi.gr referring the subject “RETURN”.
For any notice that takes place after the deadline of forty-right (48) hours, you hold only the right to exchange the product with any available one of equal or higher value, within a timescale of seven (7) calendar days. If this return has not been completed during this time period, the first purchase is considered final.
In case you wish to exchange the product with any other one of the equal or higher value, please let us know within forty-eight (48) hours by sending an e-mail to the following address customercare@elenavotsi.gr referring the subject “EXCHANGE”
From the moment we receive the above mentioned informative e-mail, you still have seven (7) calendar days to complete the exchange. If this exchange has not been completed during this time period, the first purchase is considered final. For the products exchanges, the costs or return and re-shipping are exclusively up to the client.
ElenaVotsiShop.com does Not offer the right of return concerning the following products:
– Pierced Earrings
– Products of which the security tag or any other label tag is missing
– Products for whose return our team was not informed in time, based on the above-mentioned terms and conditions
– Products destroyed or returned to our space with the initial package destroyed.
– Tailor made products and products modified in order to cover the customer’spersonal needs.
– Custom-made products (special orders)
– Products not available at our website at this specific size, as it was customed by order, handled via e-mail or phone call
– Products mentioned as “One of a kind”
– Products delivered to non-EU member state Countries
The return of the products must be completed within seven (7) calendar days, after themandatory notice, to one of our stores, either in person or with a shipping company.In case of return with the use of a shipping company, all products must be sent to thefollowing address:
Elena Votsi
No. 36 Ermou Str.
4rth floor
Postal Code: 10563
Athens, Greece
Tel. 210 3210800
All products must be returned incorruptible, unworn, to their initial condition and bearing the special security tag. In case the special security tag is removed or destroyed by all means, no return or exchange will be accepted. All products must be returned in their initial packaging. In case you chose a suggested shipping company for your return, we strongly recommend that you secure your parcel, so you don’t get charged with extra cost in case of loss. All returns and exchanges expenses are exclusively up to the customer and include any cost of packaging, security, shipping, or additional fees that may occur.
Once we get the product back and upon performing the necessary check, we will inform you immediately that it was safely received. If the item meets the conditions laid down for a refund, the purchase amount will be credited to your credit card within 20 business days.
Returns within EU.
In case you are not pleased with your purchase, our team will be more than happy to offer you the chance to have a total refund of your money, as well as the right to exchange the product already bought with any other available product of the equal or higher value.
Due to hygiene safety, it is important for you to know that earrings are neither returnable nor exchangeable.
For what it concerns any other product, in case of money refund it is mandatory that we have received a previous notice within a deadline of forty-eight (48) hours since the delivery of the product, via e-mail to the following customercare@elenavotsi.gr referring the subject “RETURN”.
For any notice that takes place after the deadline of forty-right (48) hours, you hold only the right to exchange the product with any available one of equal or higher value, within a timescale of seven (7) calendar days. If this return has not been completed during this time period, the first purchase is considered final.
In case you wish to exchange the product with any other one of the equal or higher value, please let us know within forty-eight (48) hours by sending an e-mail to the following address customercare@elenavotsi.gr referring the subject “EXCHANGE”
From the moment we receive the above-mentioned informative e-mail, you still have seven (7) calendar days to complete the exchange. If this exchange has not been completed during this time period, the first purchase is considered final. For the products exchanged, the costs or return and re-shipping are exclusively up to the client.
ElenaVotsiShop.com does Not offer the right of return concerning the following products:
– Pierced Earrings
– Products of which the security tag or any other label tag is missing
– Products for whose return our team was not informed in time, based on the above-mentioned terms and conditions
– Products destroyed or returned to our space with the initial package destroyed.
– Tailor made products and products modified in order to cover the customer’s personal needs.
– Custom-made products (special orders)
– Products not available at our website at this specific size, as it was customed by order, handled via e-mail or phone call
– Products mentioned as “One of a kind”
– Products delivered to non-EU member state Countries
The return of the products must be completed within seven (7) calendar days, after the mandatory notice, to one of our stores, either in person or with a shipping company.In case of return with the use of a shipping company, all products must be sent to the following address:
Elena Votsi
No. 36 Ermou Str.
4rth floor
Postal Code: 10563
Athens, Greece
Tel. 210 3210800
All products must be returned incorruptible, unworn, to their initial condition and bearing the special security tag. In case the special security tag is removed or destroyed by all means, no return or exchange will be accepted. All products must be returned in their initial packaging. In case you chose a suggested shipping company for your return, we strongly recommend that you secure your parcel, so you don’t get charged with extra cost in case of loss. All returns and exchanges expenses are exclusively up to the customer and include any cost of packaging, security, shipping or additional fees that may occur.
Once we get the product back and upon performing the necessary check, we will inform you immediately that it was safely received. If the item meets the conditions laid down for a refund, the purchase amount will be credited to your credit card within 20 business days.
Worldwide Returns
All the purchases concerning delivery to non -EU Member State Countries are considered final. Products with a final destination of a country outside the EU, are neither refundable nor exchangeable.